The tyranny of metrics /

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How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewa...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Muller, Jerry Z., 1954- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Princeton : Princeton University Press, 2019.
Temas:
Organizational effectiveness > Measurement.
Performance standards.
Efficacité organisationnelle > Mesure.
Rendement au travail > Normes.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Abstract knowledge.
Embracing the Fog of War.
From Higher Aims to Hired Hands.
KPI.
Mass Flourishing.
No Child Left Behind.
accountability.
balanced scorecard.
behavioral systems analysis.
competitive advantage.
formulaic knowledge.
higher education.
innovation.
key performance indicators.
metric fixation.
organizational complexity.
pay for performance.
pay-for-performance.
performance effects.
performance measurement.
performance problem.
productivity.
time loss.
transparency.
value-added testing.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Frontmatter
  • Contents
  • Preface to the Paperback
  • Introduction
  • I. THE ARGUMENT
  • 1. The Argument in a Nutshell
  • 2. Recurring Flaws
  • II. THE BACKGROUND
  • 3. The Origins of Measuring and Paying for Performance
  • 4. Why Metrics Became So Popular
  • 5. Principals, Agents, and Motivation
  • 6. Philosophical Critiques
  • III. THE MISMEASURE OF ALL THINGS? Case Studies
  • 7. Colleges and Universities
  • 8. Schools
  • 9. Medicine
  • 10. Policing
  • 11. The Military
  • 12. Business and Finance
  • 13. Philanthropy and Foreign Aid
  • EXCURSUS
  • 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage
  • IV. CONCLUSIONS
  • 15. Unintended but Predictable Negative Consequences
  • 16. When and How to Use Metrics: A Checklist
  • Acknowledgments
  • Notes
  • Index

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