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The tyranny of metrics /
How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewa...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Princeton :
Princeton University Press,
2019.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Muller, Jerry Z., |d 1954- |e author. | |
| 245 | 1 | 4 | |a The tyranny of metrics / |c Jerry Z. Muller ; with a new preface by the author. |
| 264 | 1 | |a Princeton : |b Princeton University Press, |c 2019. | |
| 300 | |a 1 online resource (1 volume) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | 0 | |t Frontmatter -- |t Contents -- |t Preface to the Paperback -- |t Introduction -- |t I. THE ARGUMENT -- |t 1. The Argument in a Nutshell -- |t 2. Recurring Flaws -- |t II. THE BACKGROUND -- |t 3. The Origins of Measuring and Paying for Performance -- |t 4. Why Metrics Became So Popular -- |t 5. Principals, Agents, and Motivation -- |t 6. Philosophical Critiques -- |t III. THE MISMEASURE OF ALL THINGS? Case Studies -- |t 7. Colleges and Universities -- |t 8. Schools -- |t 9. Medicine -- |t 10. Policing -- |t 11. The Military -- |t 12. Business and Finance -- |t 13. Philanthropy and Foreign Aid -- |t EXCURSUS -- |t 14. When Transparency Is the Enemy of Performance: Politics, Diplomacy, Intelligence, and Marriage -- |t IV. CONCLUSIONS -- |t 15. Unintended but Predictable Negative Consequences -- |t 16. When and How to Use Metrics: A Checklist -- |t Acknowledgments -- |t Notes -- |t Index |
| 520 | |a How the obsession with quantifying human performance threatens business, medicine, education, government--and the quality of our livesToday, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself--and this tyranny of metrics now threatens the quality of our organizations and lives. In this brief, accessible, and powerful book, Jerry Muller uncovers the damage metrics are causing and shows how we can begin to fix the problem. Filled with examples from business, medicine, education, government, and other fields, the book explains why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But Muller also shows that, when used as a complement to judgment based on personal experience, metrics can be beneficial, and he includes an invaluable checklist of when and how to use them. The result is an essential corrective to a harmful trend that increasingly affects us all. | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 650 | 0 | |a Organizational effectiveness |x Measurement. | |
| 650 | 0 | |a Performance standards. | |
| 650 | 6 | |a Efficacité organisationnelle |x Mesure. | |
| 650 | 6 | |a Rendement au travail |x Normes. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Organizational effectiveness |x Measurement. |2 fast |0 (OCoLC)fst01047862 | |
| 650 | 7 | |a Performance standards. |2 fast |0 (OCoLC)fst01057876 | |
| 653 | |a Abstract knowledge. | ||
| 653 | |a Embracing the Fog of War. | ||
| 653 | |a From Higher Aims to Hired Hands. | ||
| 653 | |a KPI. | ||
| 653 | |a Mass Flourishing. | ||
| 653 | |a No Child Left Behind. | ||
| 653 | |a accountability. | ||
| 653 | |a balanced scorecard. | ||
| 653 | |a behavioral systems analysis. | ||
| 653 | |a competitive advantage. | ||
| 653 | |a formulaic knowledge. | ||
| 653 | |a higher education. | ||
| 653 | |a innovation. | ||
| 653 | |a key performance indicators. | ||
| 653 | |a metric fixation. | ||
| 653 | |a organizational complexity. | ||
| 653 | |a pay for performance. | ||
| 653 | |a pay-for-performance. | ||
| 653 | |a performance effects. | ||
| 653 | |a performance measurement. | ||
| 653 | |a performance problem. | ||
| 653 | |a productivity. | ||
| 653 | |a time loss. | ||
| 653 | |a transparency. | ||
| 653 | |a value-added testing. | ||
| 776 | 0 | 8 | |i Print version: |a MULLER, JERRY Z. |t TYRANNY OF METRICS. |d [Place of publication not identified], PRINCETON UNIV Press, 2019 |z 0691191913 |w (OCoLC)1051136247 |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctvc7743t |z Texto completo |
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