Wicked, incomplete, and uncertain : user support in the wild and the role of technical communication /
"How to document technologies that may hybridize into forms that not even their designers would have anticipated, and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance"--P...
Clasificación: | Libro Electrónico |
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Autor principal: | |
Formato: | Electrónico eBook |
Idioma: | Inglés |
Publicado: |
Logan :
Utah State University Press,
[2018]
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Temas: | |
Acceso en línea: | Texto completo |
Tabla de Contenidos:
- The exigences and forms of technical communication
- Task shift : changes in the object of documentation
- Shifted tasks and shifted problems : the problem of wicked and tame problems
- Credibility and user interaction : the challenge of decentered expertise
- A survey of action-based proto-genres of help
- The role of technical communication.