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A new health and care system : escaping the invisible asylum /
This book outlines a new, human focussed model for public services - an approach focused on achieving and maintaining wellbeing, rather than on reacting to crisis or attempting to 'fix' people.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol, UK :
Policy Press,
[2018]
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Intro; A NEW HEALTH ANDCARE SYSTEM; Contents; Acknowledgements; Prologue; Introduction; 1. How we divide the world into community and asylum; Locking the gates; Asylum seekers and revolving doors; Being inappropriate; The problem with being a customer; Professionals and amateurs; "Don't call me a service user, I'm a professional just like you"; 2. How we create problems by trying to fix them; Large-scale services for human-scale problems; How preventative interventions create crises; 3. Why failure pays, but success costs; The price of everything, the value of nothing.
- Measuring the wrong thingsHow research sustains failure; Why large services can fail but not fall; A short guide to blaming other people; 4. Risk aversion and risk indifference; The myth of risk aversion; Do no harm (unless you measure it); Redefining responsibility and how to share it; 5. The humanisation experiment; Putting people first; The elusive 'community'; The power of small groups; Rights without responsibilities?; Tiny on a massive scale?; 6. Shared Lives; Investing in finding the right people instead of replacing the wrong ones; Offering a relationship not a service.
- Independence or interdependence?Taking the right risks; Simple solutions to complex needs; Could we apply this ethos to all public services?; 7. Designing a new national health and wellbeing service; Wellbeing: aligning public services around a single goal; Three key tests for future public services: are they asset-based, future-focused and do they connect people?; Emotionally and financially sustainable families; From customer service to shared responsibility; The new system designers; The role of personal budgets in redesigning the system; From protests to public service movements.
- The need for a slow policy movement8. Delivering the national health and wellbeing service; Valuing what we've got; Community and how to build it; New interventions; Working in the new system; Measuring what does and doesn't work; Paying for the new system; Owning the new system: the future is mutual; Regulating the new system; Integrating the new system; The importance of scaling down, closing things and letting go; Can we escape?; Notes; References; Index.