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Collaborative business design : improving and innovating the design of IT-driven business services /
Full of useful diagrams and examples (and quotations from an unusual range of sources including Star Trek, Mick Jagger and Oscar Wilde), this book explains how to guide the development, building, program management, and maintenance of IT-driven business services. --
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely :
IT Governance Publishing,
2017.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright; Contents; Chapter 1: IT-Driven Business Services ; Covered in this chapter ; 1.1 IT-driven business services ; 1.2 Business need and value ; 1.3 Services that are fit for use: design thinking ; 1.4 Capturing the characteristics of IT- driven services in a service design statement ; 1.5 The value of a service design statement ; 1.6 Who should read this book ; 1.7 Structure of the book ; Chapter 2: Understanding Service Requirements ; Covered in this chapter ; 2.1 Mind the gap ; 2.2 Closing the gap ; 2.3 Requirements origin and perspective ; 2.4 Business service design.
- 2.5 Business service coordination: I think therefore I am 2.6 Conclusion ; Chapter 3: IT-Driven Services, Outcome and Output ; Covered in this chapter ; 3.1 What is a business service? ; 3.2 Service definition ; 3.3 Delivering what is needed ; 3.4 Service offering insight ; 3.5 Service lifecycle ; 3.6 Conclusion ; Chapter 4: Stakeholder Dynamics ; Covered in this chapter ; 4.1 We are all in the gutter, but some of us are looking at the stars ; 4.2 A stakeholder view of the enterprise ; 4.3 The domains ; 4.5 Conclusion ; Chapter 5: Service Constellation: Capabilities and Resources.
- Covered in this chapter 5.1 Transactions, communications, resources and agreements ; 5.2 Understanding transactions ; 5.3 Service blueprint ; 5.4 Transactions derive from actions and resources ; 5.5 Risk management and compliance ; 5.6 Putting the pieces together ; 5.7 Instruments for agreement ; 5.8 Conclusion ; Chapter 6: Service Design Statement ; Covered in this chapter ; 6.1 Business service design deliverables ; 6.2 Essential transactions of stakeholders ; 6.3 Market readiness and market standards ; 6.4 Constraints and critical resources ; 6.5 Value for the business.
- 6.6 Managing the SDS 6.7 The SDS appearance ; 6.8 Conclusion ; Chapter 7: Using Business Service Design: Obtaining Insight ; Covered in this chapter ; 7.1 Value of the SDS and using BSD ; 7.2 From business vision to operation: methods to use ; 7.3 Obtaining insight into requirements of IT- driven services ; 7.4 Things to think about when applying BSD ; 7.5 Conclusion, to boldly go ... ; Appendix A: Glossary and Definitions ; Appendix B: Information Flow and Lifecycles ; ITG Resources.