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Pragmatic application of service management : the five anchor approach /
Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are lo...
| Clasificación: | Libro Electrónico |
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| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, United Kingdom :
IT Governance Publishing,
[2016]
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| Edición: | Second edition. |
| Colección: | ITpro collection
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000, the international standard for IT service management. With the recent release of COBIT 5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. This book provides guidance on creating an integrated system based on the three leading service management approaches: COBIT 5, ISO/IEC 20000, and ITIL, and provides a unique mapping to assist service management practitioners in their information gathering. It presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function and create a stronger, more robust service management system. With instructive illustrations, helpful tables, and mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT 5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations. |
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| Descripción Física: | 1 online resource (140 pages) |
| Bibliografía: | Includes bibliographical references (pages 138-140). |
| ISBN: | 9781849288767 1849288763 9781849288774 1849288771 9781849288750 1849288755 |