Talking about Machines : an Ethnography of a Modern Job.

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This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Orr, Julian E. (Julian Edgerton), 1945-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca : Cornell University Press, 2016.
Colección:Collection on technology and work.
Temas:
Xerox Corporation > Customer services.
Xerox Corporation > Service à la clientèle.
Xerox Corporation
University of South Alabama
Photocopying machines > United States > Maintenance and repair.
Mechanics > United States.
Ethnology > United States.
Photocopieurs > États-Unis > Entretien et réparations.
Mécanique > États-Unis.
Ethnologie > États-Unis.
SOCIAL SCIENCE > Discrimination & Race Relations.
SOCIAL SCIENCE > Minority Studies.
Customer services
Ethnology
Mechanics
Photocopying machines > Maintenance and repair
Kopiergerät
Kundendienst
Technici.
Kopieermachines.
Photocopieurs > États-Unis.
United States
USA
États-Unis > Moeurs et coutumes.
Ethnology > United States
Mechanics > United States
Photocopying machines > United States > Maintenance and repair
Xerox Corporation > Customer services
Acceso en línea:Texto completo
Tabla de Contenidos:
  • TALKING ABOUT MACHINES; Contents; Foreword; Acknowledgments; 1. Introduction; 2. Vignettes of Work in the Field; 3. Territories: The Geography of the Service Triangle; 4. The Technicians; 5. The Customers; 6. Talking about Machines, and Bits Thereof . . .; 7. The Work of Service; 8. War Stories of the Service Triangle; 9. Warranted and Other Conclusions; References; Index.

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