Developing and testing the Health Care Safety Hotline : a prototype consumer reporting system for patient safety events /

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Schneider, Eric C., M.D (Autor)
Autor Corporativo: United States. Agency for Healthcare Research and Quality (sponsoring body.)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Monica, Calif. : RAND Corporation, [2016]
Colección:Research report (Rand Corporation)
Temas:
Health Care Safety Hotline.
Medical care > United States > Communication systems.
Patient satisfaction > United States.
Patients > Satisfaction > États-Unis.
Patient satisfaction
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction
  • Hotline design and development
  • Hotline implementation and refinement
  • Evaluation aims, methods, and results
  • Challenges identified and lessons learned
  • Summary and conclusion
  • References
  • Appendix A. Recommendations for ideal consumer reporting systems
  • Appendix B. Technical expert panel members
  • Appendix C. Operations manual
  • Appendix D. Hotline site-visit interview protocol.

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