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Words matter : communicating effectively in the new global office /

"In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the confere...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Keating, Elizabeth Lillian (Autor), Jarvenpaa, S. L. (Sirkka L.) (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Oakland, California : University of California Press, [2016]
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Communication Plus
  • About the authors
  • Our approach
  • Assumptions that cause trouble
  • New assumptions for better outcomes
  • Back to the scenes
  • The myth of the universal hearer
  • All information carries the same force (or does it?)
  • How much information?
  • Why don't we just have rules?
  • Why don't we just leave our cultural baggage at the door?
  • Does our native language influence the ways we think?
  • A model based on research with the engineers : Communication Plus
  • Introduction or once upon a time
  • Speech acts
  • The power of speech acts
  • Ways the engineers camouflaged action with language
  • Initiating and responding actions
  • Making predictions
  • Power relations and asking
  • Using technology
  • Hearers
  • Knowing your hearer
  • The myth of the universal hearer
  • Knowing yourself and your hearer
  • The hearer's biggest challenge : indirectness
  • Hearing disagreement
  • Overtell
  • Feedback
  • Schemas, scripts and frames : background knowledge
  • Correctly predicting what will happen next
  • Building up common ground in-the-moment and fixing common ground mistakes
  • Common ground in emails
  • Metaphors build new common ground or do they?
  • How technology affects common ground
  • Some solutions
  • The theory of a person is contained in greetings
  • More about the impact of theories of the person
  • Judging a person by the sounds of their language
  • What's not said and what could have been said.