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ISO 9001 : 2015 : a pocket guide /
Designed to help ensure the quality of your products and services, increase customer satisfaction, and enhance your business' efficiency, this concise, handy guide includes a brief history of quality management and ISO 9001; useful definitions of terminology; requirements for a QMS; some of the...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, United Kingdom :
IT Governance Publishing,
2016.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright; Contents; Introduction; Understanding this dynamic is the foundation of quality management; Chapter 1: What is a Quality Management System?; Applying a standard; Chapter 2: A Brief History of Quality Management and ISO 9001; Chapter 3: Useful Definitions; Quality; Context of the organisation; Documented information; Inputs and outputs; Interested parties; Products and services; Risk-based thinking; Chapter 4: Requirements of ISO 9001:2015; Plan-Do-Check-Act; Chapter 5: Context of the organization; Clause 5
- Leadership; Clause 6
- Planning; Clause 7
- Support
- Clause 8
- OperationClause 9
- Performance evaluation; Clause 10
- Improvement; Chapter 6: Certification; Do I have to certify?; Certification is an expensive disruption; There's so much documentation involved; Certification won't guarantee quality; Can't my customers audit my quality processes instead of paying for a certification body?; The certification auditor is just looking for problems; Maintaining quality; ISO 9001 Resources; Green papers; Transition tools; Gap analysis; Documentation toolkits; Consultancy; ITG Resources