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Release and deployment : an ITSM narrative account /

Based on the real-life experience of the author and other ITSM practitioners, this book explains the common pitfalls of release and deployment in fictional form, with each chapter describing a difficult meeting with a different department head and featuring a set of pointers that our hero would have...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: McLean, Daniel (ITSM Consultant)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, 2015.
Temas:
Acceso en línea:Texto completo

MARC

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505 0 |a Cover; Title; Copyright; Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Winning The Job; Chapter 2: Where Did My Job Go?; Chapter 3: Finance -- Wisdom or Indifference?; Chapter 4: Bad Beginnings; Chapter 5: Requirements -- Voice of the Business; Chapter 6: Sales -- Heart of the Business; Chapter 7: Application Development; Chapter 8: Infrastructure -- Physical Clouds; Chapter 9: QA -- Guardians of the Gates; Chapter 10: Management Intervention; Chapter 11: Change Management -- Short Circuit; Chapter 12: Release -- Let Slip the Dogs of War. 
505 8 |a Chapter 13: Deploy -- The End of the Beginning -- ITG Resources. 
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