Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /

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Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Esposito, Angelo
Otros Autores: Rogers, Timothy
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire : IT Governance Publishing, 2013.
Temas:
IT infrastructure library.
ITSM library.
Business enterprises > Information technology > Management.
Information technology > Management.
Organizational change > Management.
Entreprises > Technologie de l'information > Gestion.
Technologie de l'information > Gestion.
Changement organisationnel.
MATHEMATICS > Probability & Statistics > General.
COMPUTERS > General.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Setting the stage
  • Inventory the current service offering
  • Validate the current service model
  • Establish an ITSM steering committee
  • Define the ideal target state
  • Create the IT strategic and tactical plans
  • Define organizational roles and responsibilities
  • Standardized development approach
  • Strategy and planning
  • Logical and physical design
  • Build and test
  • Conduct service and process health assessment
  • Analysis and deployment
  • Operation and sustainment
  • Balanced scorecard and continual improvement
  • Putting it all together.

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