Cargando…
Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation /
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | JSTOR_ocn884811469 | ||
| 003 | OCoLC | ||
| 005 | 20231005004200.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 130601s2013 enk ob 000 0 eng d | ||
| 040 | |a K6U |b eng |e rda |e pn |c K6U |d OCLCO |d E7B |d MHW |d B24X7 |d STF |d N$T |d YDXCP |d COO |d UMI |d DEBSZ |d JSTOR |d OUN |d OCLCO |d OCLCQ |d OCLCO |d AGLDB |d MOR |d CCO |d PIFAG |d ZCU |d LIV |d MERUC |d OCLCQ |d IOG |d U3W |d EZ9 |d OCLCF |d NRAMU |d ICG |d VT2 |d AU@ |d OCLCQ |d OCLCO |d G3B |d LVT |d TKN |d DKC |d OCLCQ |d UKAHL |d VLY |d OCLCQ |d OCLCO |d KSU |d OCLCQ | ||
| 019 | |a 843642493 |a 856889463 |a 961561110 |a 962642981 |a 1058438548 |a 1162470821 | ||
| 020 | |a 9781849284578 |q (e-book) | ||
| 020 | |a 1849284571 |q (e-book) | ||
| 020 | |a 1299468489 | ||
| 020 | |a 9781299468481 | ||
| 020 | |z 9781849284561 | ||
| 029 | 1 | |a AU@ |b 000052918069 | |
| 029 | 1 | |a AU@ |b 000053309832 | |
| 029 | 1 | |a AU@ |b 000065314500 | |
| 029 | 1 | |a AU@ |b 000067111670 | |
| 029 | 1 | |a CHNEW |b 001073160 | |
| 029 | 1 | |a CHVBK |b 579459640 | |
| 029 | 1 | |a DEBBG |b BV042961919 | |
| 029 | 1 | |a DEBBG |b BV044062673 | |
| 029 | 1 | |a DEBSZ |b 397540329 | |
| 029 | 1 | |a DEBSZ |b 423732676 | |
| 029 | 1 | |a NZ1 |b 15589953 | |
| 035 | |a (OCoLC)884811469 |z (OCoLC)843642493 |z (OCoLC)856889463 |z (OCoLC)961561110 |z (OCoLC)962642981 |z (OCoLC)1058438548 |z (OCoLC)1162470821 | ||
| 037 | |a CL0500000269 |b Safari Books Online | ||
| 037 | |a 22573/ctt4k5q83 |b JSTOR | ||
| 050 | 4 | |a HD30.2 |b .E87 2013eb | |
| 072 | 7 | |a MAT |x 029000 |2 bisacsh | |
| 072 | 7 | |a COM000000 |2 bisacsh | |
| 082 | 0 | 4 | |a 658.05 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Esposito, Angelo. | |
| 245 | 1 | 0 | |a Ten steps to ITSM success : |b a practitioner's guide to enterprise IT transformation / |c Angelo Esposito, Timothy Rogers. |
| 264 | 1 | |a Ely, Cambridgeshire : |b IT Governance Publishing, |c 2013. | |
| 300 | |a 1 online resource (255 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Online resource; title from PDF title page (ebrary, viewed October 18, 2013). | |
| 505 | 0 | |a Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilities -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together. | |
| 520 | |a Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. | ||
| 546 | |a English. | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 630 | 0 | 0 | |a IT infrastructure library. |
| 630 | 0 | 0 | |a ITSM library. |
| 630 | 0 | 7 | |a IT infrastructure library. |2 fast |0 (OCoLC)fst01402241 |
| 650 | 0 | |a Business enterprises |x Information technology |x Management. | |
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Organizational change |x Management. | |
| 650 | 6 | |a Entreprises |x Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Changement organisationnel. | |
| 650 | 7 | |a MATHEMATICS |x Probability & Statistics |x General. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x General. |2 bisacsh | |
| 650 | 7 | |a Information technology |x Management. |2 fast |0 (OCoLC)fst00973112 | |
| 650 | 7 | |a Organizational change |x Management. |2 fast |0 (OCoLC)fst01047838 | |
| 700 | 1 | |a Rogers, Timothy. | |
| 776 | 0 | 8 | |i Print version: |z 9781849284561 |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctt5hh43s |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH26135097 | ||
| 938 | |a Books 24x7 |b B247 |n bks00053296 | ||
| 938 | |a ebrary |b EBRY |n ebr10772218 | ||
| 938 | |a EBSCOhost |b EBSC |n 571586 | ||
| 938 | |a YBP Library Services |b YANK |n 10678300 | ||
| 994 | |a 92 |b IZTAP | ||