Tabla de Contenidos:
  • Contents
  • Illustrations
  • Foreword
  • The Context
  • The Setup
  • The Beginning
  • Storytelling
  • Analysis
  • Negotiation
  • Documents and Disturbances
  • Consensus! ... and Disruption
  • Aftermath
  • Turning Points
  • Dynamics of Mediating Identity-Based Confl ict
  • Summarizing the Model
  • Conclusions and Recommendations
  • Afterword
  • Cast of Characters
  • Methods and Tools
  • Chronology
  • Works Cited
  • Index