Pragmatic application of service management : the five anchor approach /

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Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are lo...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Van Hove, S. D.
Otros Autores: Thomas, Mark
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014.
Temas:
Information technology > Management.
Technologie de l'information > Gestion.
COMPUTERS > General.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Title; Copyright; Foreword; About The Authors; Acknowledgements; Contents; Chapter 6: Caselet #3
  • Risk Management; Introduction; Chapter 1: Why This Book; The Focus; Strengths; The Five Anchors and Caselets; Chapter 2: COBIT, ISO/IEC 20000 and ITIL; Overview of COBIT5; ISO/IEC 20000-1:2011; Overview of ITIL; Improvement Models; Chapter 3: The Five Anchors; The Five Anchors; Structure; Chapter 4: Caselet #1
  • Governance; The Five Anchors; Improvement Model Application; Improvement Model Application; Solution References:; Chapter 5: Caselet #2
  • Resource Optimization; The Five Anchors
  • Solution References:The Five Anchors; Improvement Model Application; Solution References:; Chapter 7: Caselet #4
  • Achieve Business Outcomes; The Five Anchors; Improvement Model Application; Solution References:; Chapter 8: Caselet #5
  • Compliance and Improvement; Improvement Model Application; Solution References:; Appendix: The Map; ITG Resources

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