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Pragmatic application of service management : the five anchor approach /
Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are lo...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014.
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Van Hove, S. D. | |
| 245 | 1 | 0 | |a Pragmatic application of service management : |b the five anchor approach / |c S.D. Van Hove, Mark Thomas. |
| 260 | |a Ely, Cambridgeshire, U.K. : |b IT Governance Pub., |c 2014. | ||
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
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| 588 | 0 | |a Online resource; title from title page (Safari, viewed Apr 8, 2014). | |
| 504 | |a Includes bibliographical references. | ||
| 520 | |a Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000, the international standard for IT service management. With the recent release of COBIT 5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. This book provides guidance on creating an integrated system based on the three leading service management approaches: COBIT 5, ISO/IEC 20000, and ITIL, and provides a unique mapping to assist service management practitioners in their information gathering. It presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function and create a stronger, more robust service management system. With instructive illustrations, helpful tables, and mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT 5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations. | ||
| 505 | 0 | |a Cover; Title; Copyright; Foreword; About The Authors; Acknowledgements; Contents; Chapter 6: Caselet #3 -- Risk Management; Introduction; Chapter 1: Why This Book; The Focus; Strengths; The Five Anchors and Caselets; Chapter 2: COBIT, ISO/IEC 20000 and ITIL; Overview of COBIT5; ISO/IEC 20000-1:2011; Overview of ITIL; Improvement Models; Chapter 3: The Five Anchors; The Five Anchors; Structure; Chapter 4: Caselet #1 -- Governance; The Five Anchors; Improvement Model Application; Improvement Model Application; Solution References:; Chapter 5: Caselet #2 -- Resource Optimization; The Five Anchors | |
| 505 | 8 | |a Solution References:The Five Anchors; Improvement Model Application; Solution References:; Chapter 7: Caselet #4 -- Achieve Business Outcomes; The Five Anchors; Improvement Model Application; Solution References:; Chapter 8: Caselet #5 -- Compliance and Improvement; Improvement Model Application; Solution References:; Appendix: The Map; ITG Resources | |
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| 650 | 0 | |a Information technology |x Management. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
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| 650 | 7 | |a Information technology |x Management. |2 fast |0 (OCoLC)fst00973112 | |
| 700 | 1 | |a Thomas, Mark. | |
| 776 | 0 | 8 | |i Print version: |a Van Hove, S.D. |t Pragmatic application of service management : the five anchor approach. |d Cambridgeshire, [England] : IT Governance Publishing, ©2014 |h 92 pages |z 9781849285148 |
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