Cargando…
Practical IT service management : a concise guide for busy executives /
Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2014.
|
| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the system goes down for any length of time, processing an order or honoring a contract might not be possible); safeguard vital information and recover from IT setbacks (without adequate IT service management vital information, like payroll, billing and sales data, might be lost); retain momentum (with a structured IT service management in place, routine maintenance issues can be quickly resolved, minimizing delays and improving productivity). -- |
|---|---|
| Descripción Física: | 1 online resource (1 volume) : illustrations |
| ISBN: | 9781849285476 1849285470 |