Answer the call : virtual migration in Indian call centers /

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Drawing from interviews with agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai, Answer the Call shows that workers in call centers are not quite in India or America but rather in a state of "virtual migration." Encouraged to steep themselves in American culture,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Carrillo Rowe, Aimee
Otros Autores: Malhotra, Sheena, Perez, Kim, 1962-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Minneapolis : University of Minnesota Press, [2013]
Temas:
Call centers > Social aspects > India.
Call center agents > India.
Intercultural communication > India.
Group identity > India.
Transnationalism.
Centres d'appels (Affaires) > Aspect social > Inde.
Identité collective > Inde.
Transnationalisme.
BUSINESS & ECONOMICS > Commerce.
BUSINESS & ECONOMICS > Marketing > General.
BUSINESS & ECONOMICS > Sales & Selling > General.
SOCIAL SCIENCE > Sociology > General.
Call center agents
Group identity
Intercultural communication
Transnationalism
India
Inde.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Contents; Preface: On the ground; Acknowledgments; Introduction: Answering the call; 1. The rhythm of ambition: power temporalities and the production of the call center agent in U.S. popular culture; 2. "I Used to Call Myself Elvis": suspended mobilities in Indian call centers; 3. "I Interact with People from All Over the World": The politics of virtual citizenship; 4. "I'm Going to Sing It the Way Eminem Sings It": India's network geography; Conclusion: returning the call; Notes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; M; N; O; P; R; S; T; V; W.

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