Tabla de Contenidos:
  • The system
  • From bureaucracy to collaborative enterprise
  • Strategies and structures : varieties of collaborative enterprise
  • Citibank e-Solutions
  • The culture of contribution
  • Collaborative infrastructure
  • Two unresolved problems
  • The transformation
  • Crossing the collaborative frontier
  • Journeys : winding paths to collaboration
  • Leadership : the interactive approach to change
  • Recapitulation
  • But is it good?