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ITIL foundation essentials : the exam facts you need /
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate ho...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Introducing ITIL
- Services
- Service management
- Stakeholders
- Process, functions, roles
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement (CSI)
- Roles
- Service management automation
- Service management skills and training
- The ITIL qualification scheme
- The foundation exam.