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ITIL foundation essentials : the exam facts you need /
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate ho...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2012.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 520 | |a ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate holders, who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. | ||
| 505 | 0 | |a Introducing ITIL -- Services -- Service management -- Stakeholders -- Process, functions, roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement (CSI) -- Roles -- Service management automation -- Service management skills and training -- The ITIL qualification scheme -- The foundation exam. | |
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