The definitive guide to IT service metrics /

The ultimate reference guide to IT Service Metrics Co-published by IT Governance Ltd and itSMF USA IT service metrics: Manage them. Measure them. Make them work for you. Measuring success is crucial, but how do we do it? How can we be sure that the IT services we offer are adding real value to our b...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: McWhirter, Kurt, Gaughan, Ted (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012.
Temas:
Information technology > Management.
Management information systems.
Support services (Management)
Technologie de l'information > Gestion.
Systèmes d'information de gestion.
Services de soutien (Gestion)
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
COMPUTERS > General.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Using metrics
  • Service strategy metrics
  • Service design metrics
  • Service transition metrics
  • Service operation metrics
  • Additional metrics.

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