Running IT Like a Business : a Step-by-Step Guide to Accenture's Internal IT /

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Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kress, Robert E.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely : IT Governance Publishing, 2012.
Edición:2nd ed.
Temas:
Accenture (Firm)
Business enterprises > Information technology > Management.
Information technology > Management.
Entreprises > Technologie de l'information > Gestion.
Technologie de l'information > Gestion.
BUSINESS & ECONOMICS > Investments & Securities > General.
COMPUTERS > General.
Information technology > Management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business.
  • Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model
  • positions and roles; Employee engagement; Managing suppliers and contracts.
  • Planning and resource management To capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness.
  • The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources.

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