The service state : rhetoric, reality and promise /

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How sho...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Dutil, Patrice A., 1960-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ottawa [Ont.] : University of Ottawa Press, ©2010
Colección:Governance series (Ottawa, Ont.) ; 25.
Temas:
Administrative agencies > Customer services > Canada.
Consumer satisfaction > Canada > Evaluation.
Electronic government information > Canada.
Internet in public administration > Canada.
Consommateurs > Satisfaction > Canada > Évaluation.
Internet dans l'administration publique > Canada.
POLITICAL SCIENCE > Public Policy > General.
Administrative agencies > Customer services
Consumer satisfaction > Evaluation
Electronic government information
Internet in public administration
Canada
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Service transformation in a citizen-centric world
  • Serving whom : customers, clients or citizens?
  • Are we satified and is that the point?
  • Can we create a service culture?
  • Can we meet the governance challenge?
  • Can we work across jurisdictional boundaries?
  • Will Web 2.0 change everything?
  • Conclusion : Now the real work begins ...

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