Cargando…
The service state : rhetoric, reality and promise /
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How sho...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Ottawa [Ont.] :
University of Ottawa Press,
©2010
|
| Colección: | Governance series (Ottawa, Ont.) ;
25. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | JSTOR_ocn759157147 | ||
| 003 | OCoLC | ||
| 005 | 20231005004200.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 100505t20102010onc ob 001 0 eng d | ||
| 040 | |a E7B |b eng |e pn |c E7B |d YDXCP |d GPRCL |d EBLCP |d CELBN |d OCLCQ |d OCLCF |d OCLCO |d DEBSZ |d P@U |d OCLCQ |d IDEBK |d COO |d OCLCQ |d JSTOR |d OCLCQ |d DGU |d OTZ |d OCLCQ |d IOG |d MERUC |d N$T |d SNK |d OCLCQ |d EZ9 |d YOU |d S9I |d TKN |d UKAHL |d OCLCQ |d VT2 |d INARC |d OCLCO |d OCLCQ |d SFB |d OCLCQ |d OCLCO | ||
| 019 | |a 692607464 |a 817088084 | ||
| 020 | |a 9780776619163 |q (electronic bk.) | ||
| 020 | |a 0776619160 |q (electronic bk.) | ||
| 020 | |z 1280690909 | ||
| 020 | |z 9781280690907 | ||
| 020 | |z 9780776607436 |q (pbk.) | ||
| 029 | 1 | |a AU@ |b 000055776273 | |
| 029 | 1 | |a AU@ |b 000062592240 | |
| 029 | 1 | |a DEBSZ |b 396947654 | |
| 029 | 1 | |a DEBSZ |b 449669319 | |
| 029 | 1 | |a NZ1 |b 14249363 | |
| 035 | |a (OCoLC)759157147 |z (OCoLC)692607464 |z (OCoLC)817088084 | ||
| 037 | |a 22573/ctt1ck2cbv |b JSTOR | ||
| 043 | |a n-cn--- | ||
| 050 | 4 | |a JL86.C87 |b S47 2010eb | |
| 055 | 0 | |a JL86 C87 |b S47 2010 | |
| 072 | 7 | |a POL028000 |2 bisacsh | |
| 072 | 7 | |a POL017000 |2 bisacsh | |
| 082 | 0 | 4 | |a 351.71 |
| 049 | |a UAMI | ||
| 245 | 0 | 4 | |a The service state : |b rhetoric, reality and promise / |c Patrice Dutil [and others]. |
| 260 | |a Ottawa [Ont.] : |b University of Ottawa Press, |c ©2010 |e (Saint-Lazare, Quebec : |f Canadian Electronic Library, |g 2010) | ||
| 300 | |a 1 online resource (xiv, 194 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a data file | ||
| 490 | 1 | |a Governance series, |x 1487-3052 ; |v 25 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Service transformation in a citizen-centric world -- Serving whom : customers, clients or citizens? -- Are we satified and is that the point? -- Can we create a service culture? -- Can we meet the governance challenge? -- Can we work across jurisdictional boundaries? -- Will Web 2.0 change everything? -- Conclusion : Now the real work begins ... | |
| 520 | |a In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 650 | 0 | |a Administrative agencies |x Customer services |z Canada. | |
| 650 | 0 | |a Consumer satisfaction |z Canada |x Evaluation. | |
| 650 | 0 | |a Electronic government information |z Canada. | |
| 650 | 0 | |a Internet in public administration |z Canada. | |
| 650 | 6 | |a Consommateurs |x Satisfaction |z Canada |x Évaluation. | |
| 650 | 6 | |a Internet dans l'administration publique |z Canada. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x General. |2 bisacsh | |
| 650 | 7 | |a Administrative agencies |x Customer services |2 fast | |
| 650 | 7 | |a Consumer satisfaction |x Evaluation |2 fast | |
| 650 | 7 | |a Electronic government information |2 fast | |
| 650 | 7 | |a Internet in public administration |2 fast | |
| 651 | 7 | |a Canada |2 fast | |
| 700 | 1 | |a Dutil, Patrice A., |d 1960- | |
| 776 | 0 | 8 | |i Print version: |z 9780776607436 |
| 830 | 0 | |a Governance series (Ottawa, Ont.) ; |v 25. |x 1487-3052 | |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctt1ch7857 |z Texto completo |
| 936 | |a BATCHLOAD | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH35865150 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH35865151 | ||
| 938 | |a Canadian Electronic Library |b CELB |n 10431551 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL4978426 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL653321 | ||
| 938 | |a ebrary |b EBRY |n ebr10431551 | ||
| 938 | |a EBSCOhost |b EBSC |n 1431367 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n 366784 | ||
| 938 | |a Internet Archive |b INAR |n servicestaterhet0000unse | ||
| 938 | |a Project MUSE |b MUSE |n muse4666 | ||
| 938 | |a YBP Library Services |b YANK |n 3545848 | ||
| 994 | |a 92 |b IZTAP | ||