Service Level Agreements : a Legal and Practical Guide.

By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case r...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Desai, Jimmy
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ely : IT Governance Pub., 2010.
Temas:
Service-level agreements.
Information technology > Quality control.
Service industries > Quality control.
Qualité de service.
Technologie de l'information > Qualité > Contrôle.
Services (Industrie) > Qualité > Contrôle.
COMPUTERS > Computer Literacy.
COMPUTERS > Computer Science.
COMPUTERS > Data Processing.
COMPUTERS > Hardware > General.
COMPUTERS > Information Technology.
COMPUTERS > Machine Theory.
COMPUTERS > Reference.
COMPUTERS > General.
Acceso en línea:Texto completo
Descripción
Sumario:By reading this a short, legal and practical guide to SLAs, you should be able to quickly come up to speed with some of the legal and practical issues that might arise. Negotiating the SLA and putting the SLA into action are also discussed in the pocket guide. Whilst short and easy to digest, case references and weblinks have been provided in the text so readers can find out more information about SLAs.
Descripción Física:1 online resource (117 pages)
ISBN:9781849280709
1849280703

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