Tabla de Contenidos:
  • Preliminary Material
  • Introduction
  • Design, Devotion, and Defiance: The Study of Organizational Cultures in Japan and America
  • Emotional Genesis: Enterprise Unionism in Ideology and Practice
  • Normative Control in Blue-Collar Workplace Cultures
  • Office Rules: The World of the Salaryman and the Office Lady
  • Part-time Service Work and the Consummation of Emotion Management
  • The End of the Road?
  • Works Cited
  • Index
  • Harvard East Asian Monographs.