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The consumer in public services : choice, values and difference /
The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examin...
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol, UK :
Policy Press,
2009.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 0 | 4 | |a The consumer in public services : |b choice, values and difference / |c edited by Richard Simmons, Martin Powell and Ian Greener. |
| 260 | |a Bristol, UK : |b Policy Press, |c 2009. | ||
| 300 | |a 1 online resource (xiii, 289 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 347 | |a data file | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a The consumer in public services; Contents; List of figures and tables; Acknowledgements; Notes on contributors; Foreword; 1. Introduction: managing the 'unmanageable consumer'; 2. The consumer and New Labour: the consumer as king?; 3. Narratives of public service delivery in the UK: comparing central and local government; 4. Understanding the 'differentiated consumer' in public services; 5. Differentiating consumers in professional services: information empowerment and the emergence of the fragmented consumer; 6. The healthcare consumer; 7. The consumer in education. | |
| 520 | |a The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. | ||
| 588 | |a Print version record. | ||
| 590 | |a JSTOR |b Books at JSTOR Demand Driven Acquisitions (DDA) | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
| 650 | 0 | |a Public administration |z Great Britain |x Public services. | |
| 650 | 0 | |a Public utilities |x Customer services |z Great Britain. | |
| 651 | 0 | |a Great Britain |x Social policy. | |
| 650 | 6 | |a Administration publique (Science) |z Grande-Bretagne |x Services à la collectivité. | |
| 650 | 6 | |a Services publics |x Service à la clientèle |z Grande-Bretagne. | |
| 651 | 6 | |a Grande-Bretagne |x Politique sociale. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Civics & Citizenship. |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x General. |2 bisacsh | |
| 650 | 7 | |a Public utilities |x Customer services. |2 fast |0 (OCoLC)fst01083146 | |
| 650 | 7 | |a Social policy. |2 fast |0 (OCoLC)fst01122738 | |
| 651 | 7 | |a Great Britain. |2 fast |0 (OCoLC)fst01204623 | |
| 700 | 1 | |a Simmons, Richard |q (Richard A.) | |
| 700 | 1 | |a Powell, Martin A., |d 1961- | |
| 700 | 1 | |a Greener, Ian. | |
| 776 | 0 | 8 | |i Print version: |z 9781847421807 |
| 776 | 0 | 8 | |i Print version: |z 9781847421814 |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctt9qgp0r |z Texto completo |
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