The consumer in public services : choice, values and difference /

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The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examin...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Simmons, Richard (Richard A.), Powell, Martin A., 1961-, Greener, Ian
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bristol, UK : Policy Press, 2009.
Temas:
Public administration > Great Britain > Public services.
Public utilities > Customer services > Great Britain.
Administration publique (Science) > Grande-Bretagne > Services à la collectivité.
Services publics > Service à la clientèle > Grande-Bretagne.
POLITICAL SCIENCE > Civics & Citizenship.
POLITICAL SCIENCE > Public Policy > General.
Public utilities > Customer services.
Social policy.
Great Britain > Social policy.
Grande-Bretagne > Politique sociale.
Great Britain.
Acceso en línea:Texto completo
Descripción
Sumario:The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.
Descripción Física:1 online resource (xiii, 289 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9781847421821
1847421822
1847421806
9781847421807
1847421814
9781847421814
9781447303725
1447303725

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