Performance measurement, reporting, obstacles and accountability : recent trends and future directions /

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"This monograph identifies the ways that 'politics' enters into the creation of performance measurement systems, the selection of the official and unofficial aims of such systems, the selection of performance criteria and measures, the interpretation of findings, the responses to such...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Thomas, Paul, 1943-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Acton, A.C.T. : ANU E Press, 2006.
Colección:ANSOG monographs
Temas:
Personnel management.
Performance standards.
Performance > Measurement.
Personnel Management
Rendement au travail > Normes.
Personnel > Direction.
History.
Humanities.
Philosophy.
BUSINESS & ECONOMICS > Management.
Performance > Measurement
Performance standards
Personnel management
Philosophy
History
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The origins of performance measurement
  • The lexicon of performance
  • The aims of performance measurement
  • The ideal of performance measurement
  • Defining performance
  • Comparing approaches to performance measurement
  • Choosing measures/indicators
  • Linking performance measurement to planning
  • Integrating budgeting and performance measurement
  • Performance measurement and evaluation
  • Telling the 'performance story'
  • The utilisation problem
  • Complications
  • The disappointing record of Performance Measurement/Management (PMM)
  • The obstacles to PMM
  • Accountability versus performance?
  • The future of PMM.

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