Tabla de Contenidos:
  • Contents
  • Preface
  • Acknowledgments
  • PART ONE: INTRODUCTION
  • Introducing the Topic
  • PART TWO: THE CHANGING ENVIRONMENT
  • The Civil Service Culture and Administrative Reform
  • The Marketization of the State: Citizens, Consumers, and the Emergence of the Public Market
  • Globalization, Nation States, and the Civil Service
  • PART THREE: THE POLITICAL PROCESS AND GOVERNANCE
  • Politicians, Public Servants, and Public Management: Getting Government Right
  • Policy Advice and the Public Service
  • Accountability and Administrative Reform: Toward Convergence and BeyondPART FOUR: PUBLIC MANAGEMENT AND THE REFORM OF GOVERNANCE
  • Management Techniques for the Public Sector: Pulpit and Practice
  • Quality Management in Public Organizations: Prospects and Dilemmas
  • Public Sector Innovation: The Implications of New Forms of Organization and Work
  • The Public Service, the Changing State, and Governance
  • PART FIVE: CONCLUSION
  • Looking Ahead