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Class acts : service and inequality in luxury hotels /
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury servic...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Berkeley :
University of California Press,
©2007.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Sherman, Rachel, |d 1970- | |
| 245 | 1 | 0 | |a Class acts : |b service and inequality in luxury hotels / |c Rachel Sherman. |
| 260 | |a Berkeley : |b University of California Press, |c ©2007. | ||
| 300 | |a 1 online resource (xii, 366 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 504 | |a Includes bibliographical references (pages 325-339) and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater. | |
| 520 | 8 | |a Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of. | |
| 590 | |a JSTOR |b Books at JSTOR Evidence Based Acquisitions | ||
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| 650 | 0 | |a Hospitality industry |x Customer services |z United States. | |
| 650 | 0 | |a Hotel management |z United States. | |
| 650 | 0 | |a Luxuries |x Social aspects |z United States. | |
| 650 | 0 | |a Social classes |z United States. | |
| 650 | 6 | |a Accueil (Tourisme) |x Service à la clientèle |z États-Unis. | |
| 650 | 6 | |a Hôtels |x Gestion |z États-Unis. | |
| 650 | 6 | |a Produits de luxe |x Aspect social |z États-Unis. | |
| 650 | 6 | |a Classes sociales |z États-Unis. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Small Business. |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Labor & Industrial Relations. |2 bisacsh | |
| 650 | 7 | |a Hospitality industry |x Customer services. |2 fast |0 (OCoLC)fst00961131 | |
| 650 | 7 | |a Hotel management. |2 fast |0 (OCoLC)fst00961743 | |
| 650 | 7 | |a Luxuries |x Social aspects. |2 fast |0 (OCoLC)fst01004142 | |
| 650 | 7 | |a Social classes. |2 fast |0 (OCoLC)fst01122346 | |
| 651 | 7 | |a United States. |2 fast |0 (OCoLC)fst01204155 | |
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| 650 | 7 | |a Dienstleistung |2 gnd | |
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| 650 | 7 | |a Soziale Ungleichheit |2 gnd | |
| 650 | 7 | |a Kultursoziologie |2 gnd | |
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| 776 | 0 | 8 | |i Print version: |a Sherman, Rachel, 1970- |t Class acts. |d Berkeley : University of California Press, ©2007 |z 0520247817 |z 9780520247819 |w (DLC) 2006003726 |w (OCoLC)63660557 |
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