Tabla de Contenidos:
  • History and development of the survey of organizational excellence
  • The survey concept in organizational development
  • Guidelines for understanding the SOE data
  • Procedures for organizational assessment and intervention
  • Using the SOE in changing the organization
  • Some results from organizations using the SOE
  • How the pursuit of quality undermines the mass production/bureaucratic model
  • Creating the new paradigm : thinking organizations.