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The Centrelink experiment : innovation in service delivery /
"Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agen...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Acton, A.C.T. :
ANU E Press,
2008.
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| Colección: | ANZSOG (Series)
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Halligan, J. |q (John) | |
| 245 | 1 | 4 | |a The Centrelink experiment : |b innovation in service delivery / |c John Halligan, Jules Wills. |
| 246 | 3 | 0 | |a Innovation in service delivery |
| 264 | 1 | |a Acton, A.C.T. : |b ANU E Press, |c 2008. | |
| 300 | |a 1 online resource (xvi, 218 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file | ||
| 490 | 1 | |a ANZSOG Monography series | |
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | 0 | |t Introduction: Centrelink as a field of study -- |t Designing a delivery agency -- |t Centrelink's development -- |t Strategies and management structure -- |t Leading and managing change -- |t Reinventing service delivery -- |t Governance -- |t Relationships with client departments -- |t Entrepreneurship and challenging boundaries -- |t Lessons from Centrelink's formative years. |
| 520 | |a "Centrelink was established in 1997 as part of the Howard government's bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery 'provider' agency separated from the policy functions of the 'purchaser'. Carved out of a monolithic Department of Social Security, Centrelink was established along 'business lines' operating 320 service centres and delivering payments to 10 million Australians. Although enjoying 'monopoly provider' status, the organisation was required to deliver services to many different clients on behalf of its 'purchasing departments' (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real 'buzz' around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated 'services delivery agencies'."--Publisher's description | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 590 | |a JSTOR |b Books at JSTOR Open Access | ||
| 590 | |a JSTOR |b Books at JSTOR All Purchased | ||
| 610 | 1 | 0 | |a Australia. |b Centrelink. |
| 610 | 1 | 7 | |a Australia. |b Centrelink |2 fast |
| 650 | 0 | |a Administrative agencies |z Australia. | |
| 650 | 0 | |a Public welfare administration |z Australia. | |
| 650 | 6 | |a Administration publique |z Australie. | |
| 650 | 6 | |a Aide sociale |x Administration |z Australie. | |
| 650 | 7 | |a Politics and government. |2 bicssc | |
| 650 | 7 | |a Society and social sciences Society and social sciences. |2 bicssc | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x Social Security. |2 bisacsh | |
| 650 | 7 | |a Administrative agencies |2 fast | |
| 650 | 7 | |a Public welfare administration |2 fast | |
| 651 | 7 | |a Australia |2 fast | |
| 700 | 1 | |a Wills, Jules. | |
| 776 | 0 | 8 | |i Print version: |a Halligan, J. (John). |t Centrelink experiment |z 9781921536427 |w (OCoLC)298641935 |
| 830 | 0 | |a ANZSOG (Series) | |
| 856 | 4 | 0 | |u https://jstor.uam.elogim.com/stable/10.2307/j.ctt24h3xq |z Texto completo |
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