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Service operations management : improving service delivery /
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , , |
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Harlow, England ; New York :
Pearson,
2021.
|
| Edición: | Fifth edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 003 | FINmELB | ||
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| 008 | 201010s2021 enk b 001 0 eng d | ||
| 020 | |a 9781292098029 |q (PDF) | ||
| 020 | |z 9781292064468 |q (print) | ||
| 020 | |a 9781292098050 |q (ePub) | ||
| 035 | |a (OCoLC)1394963762 | ||
| 040 | |a FINmELB |b spa |e rda |c FINmELB | ||
| 050 | 0 | 0 | |a HD9980.5 |b J646 2021 |
| 082 | 0 | 0 | |a 658 |2 23 |
| 100 | 1 | |a Johnston, Robert, |d 1953- |e autor. | |
| 245 | 1 | 0 | |a Service operations management : |b improving service delivery / |c Robert Johnston, Michael Shulver, Nigel Slack and Graham Clark. |
| 250 | |a Fifth edition. | ||
| 264 | 1 | |a Harlow, England ; |a New York : |b Pearson, |c 2021. | |
| 300 | |a 1 recurso en línea | ||
| 336 | |a texto |b txt |2 rdacontent/spa | ||
| 337 | |a computadora |b c |2 rdamedia/spa | ||
| 338 | |a recurso en línea |b cr |2 rdacarrier/spa | ||
| 504 | |a Incluye referencias bibliográficas e índice. | ||
| 505 | 0 | |a Introduction to service operations -- The world of service -- Service strategy -- The service concept -- Customer relationships -- Service quality -- Designing customer experience -- People in the service operation -- Service culture -- Service supply networks -- Designing the service process -- Managing service performance -- Service resources and capacity -- Service innovation -- Service improvement -- Learning from problems -- Learning from other operations. | |
| 520 | |a "Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies". | ||
| 588 | |a Descripción basada en metadatos suministrados por el editor y otras fuentes. | ||
| 590 | |a Recurso electrónico. Santa Fe, Arg.: elibro, 2023. Disponible vía World Wide Web. El acceso puede estar limitado para las bibliotecas afiliadas a elibro. | ||
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 4 | |a Industrias de servicios |x Gestión. | |
| 655 | 4 | |a Libros electrónicos. | |
| 700 | 1 | |a Shulver, Michael, |e autor. | |
| 700 | 1 | |a Slack, Nigel, |e autor. | |
| 700 | 1 | |a Clark, Graham, |d 1949- |e autor. | |
| 797 | 2 | |a elibro, Corp. | |
| 856 | 4 | 0 | |u https://elibro.uam.elogim.com/ereader/bidiuam/224985 |z Texto completo |