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Service operations management : improving service delivery /
"Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , , |
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Harlow, England ; New York :
Pearson,
2021.
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| Edición: | Fifth edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved inorganisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. This book can be used to support a dedicated Service Operations Management course, or a service-focused course in Operations Management. The book is also ideal if you who want to build on knowledge of the basic principles of operations management, and it serves as a handbook for operations managers in service organisations as they seek to develop and implement operations strategies". |
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| Descripción Física: | 1 recurso en línea |
| Bibliografía: | Incluye referencias bibliográficas e índice. |
| ISBN: | 9781292098029 9781292098050 |