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ELB177740 |
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FINmELB |
| 005 |
20200520144314.0 |
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m o d | |
| 007 |
cr cn||||||||| |
| 008 |
080314s2008 njua sb 001 0 eng |
| 020 |
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|z 9780470196120 (cloth)
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| 035 |
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|a (OCoLC)191890665
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| 040 |
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|a FINmELB
|c FINmELB
|d FINmELB
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| 050 |
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4 |
|a HF5415.5
|b .D5583 2008
|
| 082 |
0 |
4 |
|a 658.8/12
|2 22
|
| 100 |
1 |
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|a DiJulius, John R.,
|d 1964-
|
| 245 |
1 |
0 |
|a What's the secret?
|h [electronic resource] :
|b to providing a world-class customer experience /
|c John R. DiJulius.
|
| 246 |
3 |
0 |
|a To providing a world-class customer experience
|
| 260 |
|
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|a Hoboken, N.J. :
|b Wiley,
|c c2008.
|
| 300 |
|
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|a xvi, 320 p. :
|b ill.
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 588 |
|
|
|a Description based on metadata supplied by the publisher and other sources.
|
| 590 |
|
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|a Electronic reproduction. Santa Fe, Arg.: elibro, 2021. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 650 |
|
0 |
|a Customer loyalty.
|
| 655 |
|
4 |
|a Electronic books.
|
| 797 |
2 |
|
|a elibro, Corp.
|
| 856 |
4 |
0 |
|u https://elibro.uam.elogim.com/ereader/bidiuam/177740
|z Texto completo
|
| 950 |
|
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|a eLibro English
|
