The milkshake moment overcoming stupid systems, pointless policies, and muddled management to realize real growth /

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Little, Steven S., 1961-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : John Wiley & Sons, c2008.
Temas:
Industrial management.
Integrity.
Conformity.
Employee empowerment.
Organizational effectiveness.
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • The milkshake moment
  • It was a dark and stormy night
  • Half empty or half full?
  • This is not a customer service book
  • Foster "grow" versus status quo
  • A brief history of organizations and man(agement)
  • Toddlers and trust
  • Some shocking behavior
  • Lessons from the cubicle farm
  • The managed
  • The led
  • Put purpose before profit
  • It's never about money
  • The wizard of Westwood
  • Profit pushers
  • NoClu Motors, Inc.
  • Purpose in the plan
  • You gotta serve somebody
  • Insource crucial judgment
  • Edicts made on high
  • Peeves from below
  • Participatory policy making
  • How 'bout them pomegranates?
  • Come harter or high water
  • Address the "people problem" problem
  • The people problem polka
  • Eric's excalibur
  • Why people work
  • Care for customers
  • Home team drops the ball
  • The big secret to great customer service
  • Even geniuses struggle to serve
  • It takes a hero
  • The future is already here...some folks just aren't getting the memos.

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