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080305s2008 nju s 101 0 eng |
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|a GBA849317
|2 bnb
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| 016 |
7 |
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|z 014568178
|2 Uk
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| 020 |
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|z 9780470257463 (cloth : alk. paper)
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| 020 |
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|z 0470257466 (cloth : alk. paper)
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| 035 |
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|a (OCoLC)180753333
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|a FINmELB
|c FINmELB
|d FINmELB
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|a HD31
|b .L496 2008
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| 082 |
0 |
4 |
|a 658
|2 22
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| 100 |
1 |
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|a Little, Steven S.,
|d 1961-
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| 245 |
1 |
4 |
|a The milkshake moment
|h [electronic resource] :
|b overcoming stupid systems, pointless policies, and muddled management to realize real growth /
|c Steven S. Little.
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| 246 |
3 |
0 |
|a Overcoming stupid systems, pointless policies, and muddled management
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| 260 |
|
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|a Hoboken, N.J. :
|b John Wiley & Sons,
|c c2008.
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| 300 |
|
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|a x, 195 p.
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| 500 |
|
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|a Includes index.
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| 505 |
0 |
|
|a The milkshake moment -- It was a dark and stormy night -- Half empty or half full? -- This is not a customer service book -- Foster "grow" versus status quo -- A brief history of organizations and man(agement) -- Toddlers and trust -- Some shocking behavior -- Lessons from the cubicle farm -- The managed -- The led -- Put purpose before profit -- It's never about money -- The wizard of Westwood -- Profit pushers -- NoClu Motors, Inc. -- Purpose in the plan -- You gotta serve somebody -- Insource crucial judgment -- Edicts made on high -- Peeves from below -- Participatory policy making -- How 'bout them pomegranates? -- Come harter or high water -- Address the "people problem" problem -- The people problem polka -- Eric's excalibur -- Why people work -- Care for customers -- Home team drops the ball -- The big secret to great customer service -- Even geniuses struggle to serve -- It takes a hero -- The future is already here...some folks just aren't getting the memos.
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| 588 |
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|a Description based on metadata supplied by the publisher and other sources.
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| 590 |
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|a Electronic reproduction. Santa Fe, Arg.: elibro, 2021. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
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| 650 |
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0 |
|a Industrial management.
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| 650 |
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0 |
|a Integrity.
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| 650 |
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0 |
|a Conformity.
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| 650 |
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0 |
|a Employee empowerment.
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| 650 |
|
0 |
|a Organizational effectiveness.
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| 655 |
|
4 |
|a Electronic books.
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| 797 |
2 |
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|a elibro, Corp.
|
| 856 |
4 |
0 |
|u https://elibro.uam.elogim.com/ereader/bidiuam/177508
|z Texto completo
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| 950 |
|
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|a eLibro English
|
