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110218s2012 nyua sb 001 0 eng d |
| 020 |
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|z 9780765625182 (hardcover : alk. paper)
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| 020 |
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|z 9780765625205 (e-book)
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| 035 |
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|a (OCoLC)704243755
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|a FINmELB
|c FINmELB
|d FINmELB
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|a n-us---
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|a HD5713.6.U54
|b M37 2012
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| 082 |
0 |
4 |
|a 363.34068/1
|2 22
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| 100 |
1 |
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|a Mastracci, Sharon H.,
|d 1968-
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| 245 |
1 |
0 |
|a Emotional labor and crisis response :
|b working on the razor's edge /
|c Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman.
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| 260 |
|
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|a Armonk, N.Y. :
|b M.E. Sharpe,
|c 2012.
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| 300 |
|
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|a xvii, 173 p. :
|b ill.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.
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| 588 |
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|a Description based on metadata supplied by the publisher and other sources.
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| 590 |
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|a Electronic reproduction. Santa Fe, Arg.: elibro, 2020. Available via World Wide Web. Access may be limited to eLibro affiliated libraries.
|
| 650 |
|
0 |
|a Public service employment
|z United States
|x Psychological aspects.
|
| 650 |
|
0 |
|a Crisis management
|z United States.
|
| 655 |
|
4 |
|a Electronic books.
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| 700 |
1 |
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|a Guy, Mary E.
|q (Mary Ellen)
|
| 700 |
1 |
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|a Newman, Meredith A.,
|d 1949-
|
| 797 |
2 |
|
|a elibro, Corp.
|
| 856 |
4 |
0 |
|u https://elibro.uam.elogim.com/ereader/bidiuam/142060
|z Texto completo
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| 950 |
|
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|a eLibro English
|
