Service Leadership Theory

Service leadership is conceived as “satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one’s self, others, groups, communities, systems, and environments.” Effective service leadership is determined by three Cs – “Competence,” “Char...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Shek, Daniel T. L.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Nova Science Publishers, Incorporated, 2021.
Colección:Public health: practices, methods and policies.
Temas:
Leadership.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Contents
  • Introduction
  • Chapter 1
  • The origin and nature of the service leadership theory
  • Introduction
  • Acknowledgments
  • References
  • Section 1: Service leadership theory
  • Chapter 2
  • Origin, development and assertions of service leadership theory
  • Abstract
  • Introduction
  • Our study
  • Data analysis
  • Initial sense of leadership developed in childhood
  • Leadership values practiced at DHL
  • Theory development (5 dynamics of entrepreneurship model)
  • Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development
  • Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong
  • Why Chung proposed the SLT?
  • Gaps between what the schools teach and what societies need
  • Existing leadership models fail to address what the societies need
  • What are the key propositions of the SLT?
  • Service centric
  • Emphasis on a person's character in leadership
  • Separate management from leadership
  • Discussion
  • Acknowledgments
  • References
  • Chapter 3
  • Humanistic leadership in service economy
  • Abstract
  • Introduction
  • Interviews with Dr. Po Chung and his colleagues
  • Theme 1: Leading people in service economy is to motivate and develop them
  • Theme 2: Leaders should be people-oriented and help followers to flourish
  • Theme 3: A belief of "everyone can be a leader"
  • Theme 4: Positive organizational outcomes of people-oriented culture
  • Discussion
  • Acknowledgments
  • References
  • Chapter 4
  • Moral character in the service leadership theory
  • Abstract
  • Introduction
  • A service era
  • The service leadership theory
  • Our study
  • Data collection
  • Data analysis
  • Our findings
  • The requirement of a service economy
  • The positive outcomes of moral character
  • Negative outcomes when there is a lack of moral character
  • The conceptualization of moral character in the SLT
  • The emphasis of moral character in the organization culture of DHL International
  • Practices identifying one's character in the personnel decision-making process
  • Practices promoting moral knowledge and climate
  • Discussion and conclusion
  • Acknowledgments
  • References
  • Chapter 5
  • The dark side of leadership in the service leadership theory
  • Abstract
  • Introduction
  • Our study
  • Our findings
  • RQ1: Why do we prevent the dark side of leadership in the service economy?
  • Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness
  • Self-centered leadership erodes team morale and sabotages supportive working environment
  • The dark side of leadership restricts personal career development
  • RQ 2: What is the dark side of leadership according to the SLT?
  • It is a narrow road to eschew dark leadership constructs
  • Many dark leadership constructs are the antithesis of Confucian virtues

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