Tabla de Contenidos:
  • Cover
  • Series page
  • Conflict Management and Dialogue in Higher Education
  • Library of Congress Cataloging-in-Publication Data
  • Contents
  • Foreword
  • Prelude and Book Organization
  • Acknowledgments
  • SECTION I: Defining Conflict
  • Chapter 1: Why Focus on Managing Conflict?
  • Chapter 2: Realities About Conflict
  • SECTION II: Personnel and Programs in Managing Conflict
  • Chapter 3: Conflict Management From a Practitioner Perspective
  • Chapter 4: Unit Leaders' Responsibilities With Conflict
  • Chapter 5: Unique Attributes Around Conflict in Higher Education
  • SECTION III: Scholarship on Managing Conflict
  • Chapter 6: Conflict Management in Higher Education
  • SECTION IV: Skills for Managing Conflict
  • Chapter 7: Personal Skills Required to Be a Good Conflict Manager
  • Chapter 8: Mediation Skills in Managing Conflict
  • Chapter 9: Dialogue as a Conflict Management Strategy
  • Chapter 10: Conclusion and the Way Forward
  • Glossary
  • About the Authors