Business sustainability : going beyond ISO 9004:2018 /

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Jarvis, Alka (Autor), Palmes, Paul C. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Milwaukee, WI : Quality Press, 2018.
Temas:
Total quality management.
Quality control > Management.
Industrial management.
Qualité totale.
Qualité > Contrôle > Gestion.
Gestion d'entreprise.
Industrial management
Quality control > Management
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Title page
  • CIP data
  • Table of Contents
  • List of Figures and Tables
  • Acknowledgments
  • Chapter 1: Introduction
  • 1.0 The Disruptive Technologies
  • 1.01 Cloud Computing
  • 1.02 Big Data
  • 1.03 Connecting Everything
  • 1.04 Automation (Digitization)
  • 1.05 Security
  • 1.06 Telemetry
  • 1.07 Artificial Intelligence (Machine Learning)
  • 1.08 Social Media
  • 1.1 Other Considerations
  • Mergers and Acquisitions (M&A)
  • Corporate Governance and Business Ethics
  • 1.2 Quality Awards
  • 1.2.1 The Deming Prize
  • 1.2.2 The Malcolm Baldrige National Quality Award
  • 1.2.3 European Foundation for Quality Management Excellence Award
  • 1.2.4 Watts S. Humphrey Software Process Achievement Award
  • 1.3 Popularity of the Quality Excellence Frameworks
  • 1.4 Introduction to ISO 9000
  • 1.4.1 Benefits of ISO
  • 1.4.2 ISO 9000:2015 Quality management systems-Fundamentals and vocabulary
  • 1.5 ISO 9001:2015 Quality management systems-Requirements
  • QMP 1-Customer Focus
  • QMP 2-Leadership
  • QMP 3-Engagement of People
  • QMP 4-Process Approach
  • QMP 5-Improvement
  • QMP 6-Evidence-Based Decision Making (EBDM)
  • QMP 7-Relationship Management
  • 1.6 Certification
  • Clause 4
  • Clause 5
  • Clause 6
  • Clause 7
  • Clause 8
  • Clause 9
  • Clause 10
  • 1.7 Sector-Specific Standards
  • 1.8 ISO 9004
  • 1.9 The Difference between a Standard and a Guideline
  • Chapter 2: Culture for Sustained Success
  • 2.1 General
  • 2.2 Growth
  • 2.3 Where Do You Begin?
  • 2.4 Fulfilling Customer Requirements
  • 2.5 Determining Risks and Opportunities
  • 2.6 Developing Policies, Strategies, and Objectives
  • 2.7 Appropriate Process Development
  • 2.8 Continuous Improvement
  • 2.9 Improving Internal and External Communication
  • Chapter 3: Context of the Organization
  • 3.1 General
  • 3.2 The Context
  • Internal and External Issues
  • 3.3 Interested Parties
  • Internal Interested Parties
  • External Interested Parties
  • Summary
  • Chapter 4: Organizational Identity
  • 4.1 General
  • 4.2 Critical Foundational Elements
  • 4.2.1 Mission
  • 4.2.2 Vision
  • 4.2.3 Values
  • 4.2.4 Culture
  • Chapter 5: Leadership
  • 5.1 Effective Leadership
  • 5.2 Differentiation between Leaders and Managers
  • The Critical Need for Leaders
  • 5.3 Policy
  • 5.4 Strategy
  • 5.5 The Importance of Objectives
  • 5.6 Communications
  • 5.6.1 Newsletters
  • 5.6.2 All-Hands Meetings
  • 5.6.3 Video on Demand
  • 5.6.4 E-mail
  • 5.6.5 Staff Meetings
  • 5.6.6 Social Media
  • Chapter 6: Importance of Process and Process Management
  • 6.1 General
  • 6.2 Process Methodology
  • 6.2.1 Required Processes
  • 6.3 Core Business Processes
  • 6.3.1 Identifying Cross-Functional Dependencies
  • 6.4 Stakeholders
  • Obtain Feedback
  • Provide Understanding
  • Get Buy-In
  • Offer Training on the New Process
  • 6.5 Appointment of Process Owners
  • 6.6 Process Benchmarking
  • 6.7 Process Management
  • 6.7.1 Process Interactions
  • 6.7.2 Process Output Criteria
  • 6.7.3 Risks and Opportunities

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