Quality experience telemetry : how to effectively use telemetry for improved customer success /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Jarvis, Alka (Autor)
Formato: eBook
Idioma:Inglés
Publicado: Milwaukee, Wisconsin : ASQ Quality Press, [2018]
Temas:
Customer relations > Quality control.
Customer services > Technological innovations.
Telematics.
Service à la clientèle > Innovations.
Customer services > Technological innovations
Telematics
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Table of Contents
  • List of Figures and Tables
  • Foreword
  • Preface
  • Acknowledgments
  • Chapter 1: Introduction
  • Chapter 2: Telemetry Overview
  • Chapter 3: Telemetry Data
  • Chapter 4: Telemetry and Customer Success
  • Chapter 5: Required Telemetry Discipline
  • Chapter 6: Conclusions
  • Index
  • About the Authors

Ejemplares similares