Senior management and quality : how to leverage quality for profit /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Rooney, Fin (Autor)
Formato: eBook
Idioma:Inglés
Publicado: Milwaukee, WI : ASQ Quality Press, [2018]
Temas:
Senior leadership teams.
Quality assurance.
Équipes de direction.
Assurance qualité.
Quality assurance
Senior leadership teams
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Title page
  • CIP data
  • Contents
  • Figures and Tables
  • Preface
  • Introduction
  • Chapter One_What Is Quality?
  • So What is Quality?
  • Another Definition of Quality
  • Quality and Product Features
  • Quality and Benefits
  • Quality and Value
  • A Few Words About What Quality is Not
  • Chapter Two_Quality and Strategy
  • Quality and the Management Team
  • Chapter Three_Quality Culture
  • Chapter Four_Quality and Customers
  • Chapter Five_Quality and Organization Objectives
  • Dr. Deming's 14 Points for Management
  • Chapter Six_Quality Objectives
  • Chapter Seven_The Role of Departments
  • Chapter Eight_The Role of the Quality Department
  • Chapter Nine_Quality and Its Relationship with Other Departments
  • Operations
  • Design
  • Engineering
  • Sales and Marketing
  • Finance
  • Human Resources
  • IT
  • Purchasing, Logistics, and Supply Chain Management
  • Chapter Ten_Quality and Suppliers, Logistics, and Supply Chain Management
  • Supplier Selection
  • Purchasing
  • Receiving, Identification, and Storage
  • Supplier Development
  • Chapter Eleven_Quality and Change Management
  • Chapter Twelve_Quality and Training
  • Chapter Thirteen_Quality Management Systems (QMS)
  • Chapter Fourteen_Auditing
  • Who Should Conduct Audits?
  • General Auditing Tips and Requirements
  • Chapter Fifteen_Quality and Lean Management
  • Chapter Sixteen_Six Sigma
  • Chapter Seventeen_Risk Management
  • Appendix 1_Definitions of Quality
  • Appendix 2_A Generic History
  • Appendix 3_Traditional Key Performance Indicators for Quality
  • Appendix 4_Flow Chart
  • Appendix 5_Risk Tool- Failure Mode and
  • Appendix 6_Abbreviations
  • Appendix 7_Quality Tools
  • Bibliography
  • About the Author
  • Untitled

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