Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Diederich, Stephan (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Göttingen : Cuvillier Verlag, 2020.
Colección:Göttinger Wirtschaftsinformatik.
Temas:
Transaction systems (Computer systems)
Natural language generation (Computer science)
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • A. Foundation
  • I. Introduction
  • B. Studies on Anthropomorphic Design of Enterprice Conversational Agents
  • I. Assessing the Status Quo
  • 1. Study 1: On the Design of Enterprice Conversational Agents
  • A Synthesis of IS and HCI Research
  • II. Unterstanding Technological Limitations
  • 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents
  • 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent
  • III. Exploring the Potential of Human
  • Like Design
  • 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent
  • 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent
  • IV. Formulating a Nascent Design Theory
  • 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents
  • C. Contributions
  • I. Findings and Results
  • II. Implications
  • III. Limitations and Opportunities for Future Research
  • IV. Concluding Remarks

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