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Service encounters in tourism, events and hospitality : staff perspectives /
"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bristol, UK ; Blue Ridge Summit, PA :
Channel View Publications,
[2020]
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| Colección: | Aspects of tourism ;
87. |
| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- |
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| Descripción Física: | 1 online resource (xix, 188 pages) : illustrations |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781845417307 1845417305 9781845417291 1845417291 9781845417284 1845417283 |