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Customer service essentials : lessons for Africa and beyond /
"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires car...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Charlotte, NC :
Information Age Publishing,
2019.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | EBSCO_on1114283130 | ||
| 003 | OCoLC | ||
| 005 | 20231017213018.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 190814s2019 ncu ob 001 0 eng | ||
| 010 | |a 2019981106 | ||
| 040 | |a DLC |b eng |e rda |e pn |c DLC |d OCLCO |d N$T |d EBLCP |d OCLCF |d UKAHL |d OCLCQ |d YDX |d OCLCQ |d OCLCA |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO | ||
| 020 | |a 1641136871 |q (electronic book) | ||
| 020 | |a 9781641136877 |q (electronic book) | ||
| 020 | |z 9781641136853 |q (paperback) | ||
| 020 | |z 9781641136860 |q (hardcover) | ||
| 035 | |a (OCoLC)1114283130 | ||
| 042 | |a pcc | ||
| 043 | |a f------ | ||
| 050 | 4 | |a HF5415.5 |b .H549 2019 | |
| 082 | 0 | 0 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Hinson, Robert |q (Robert Ebo), |e author. | |
| 245 | 1 | 0 | |a Customer service essentials : |b lessons for Africa and beyond / |c Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey. |
| 264 | 1 | |a Charlotte, NC : |b Information Age Publishing, |c 2019. | |
| 300 | |a 1 online resource (viii, 247 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- |c Provided by publisher. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on December 03, 2019). | |
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 650 | 0 | |a Customer services |z Africa. | |
| 650 | 0 | |a Customer loyalty |z Africa. | |
| 650 | 6 | |a Service à la clientèle |z Afrique. | |
| 650 | 6 | |a Consommateurs |x Fidélité |z Afrique. | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 651 | 7 | |a Africa |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Hinson, Robert (Robert Ebo). |t Customer service essentials. |d Charlotte, NC : Information Age Publishing, 2019 |z 9781641136853 |w (DLC) 2019018797 |
| 856 | 4 | 0 | |u https://ebsco.uam.elogim.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2137937 |z Texto completo |
| 938 | |a Askews and Holts Library Services |b ASKH |n AH36598910 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL5896586 | ||
| 938 | |a EBSCOhost |b EBSC |n 2137937 | ||
| 938 | |a YBP Library Services |b YANK |n 300820167 | ||
| 994 | |a 92 |b IZTAP | ||