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Customer service essentials : lessons for Africa and beyond /
"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires car...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Charlotte, NC :
Information Age Publishing,
2019.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- |
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| Descripción Física: | 1 online resource (viii, 247 pages) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 1641136871 9781641136877 |