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Total quality management (TQM) : concepts, implementation and applications /
| Clasificación: | Libro Electrónico |
|---|---|
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
Nova Science Publishers,
[2019]
|
| Colección: | Management science--theory and applications series.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Quality of administrative services in higher education institutions and customer satisfaction : a SERVQUAL application / Eleni Sfakianaki, Spiridon Rizos and Andreas Kakouris
- Total quality management, organizational culture and performance : a study of SMEs in a developing economy / Gamal Abdualmajed Ali, Haim Hilman and Abdullahi Hassan Gorondutse
- Incremental and radical innovation through total quality management / Lorena Para-Gonzales, Daniel Jimenez-Jimenez and Angel Rafael Martinez-Lorente.